Privacy Policy

Privacy and your personal data

 From Novaselves LtdServices.

1. Privacy and Your Personal Data

1.1 Novaselves Ltd Services is committed to protecting the privacy of our users and customers. This privacy policy (“Privacy Policy”) is intended to inform you on how we gather, define, and utilize Personal Data (as defined below).

1.2 This Privacy Policy applies to data collected by us or provided by you. It is intended to assist you in making informed decisions when using our Website.

1.3 For purposes of this Privacy Policy “Personal Data” shall be defined as any data relating to an identified or identifiable natural person, i.e. a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

1.4 All Personal Data shall be collected, held and used in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Data Protection Act (UK), as amended from time to time, and any other legislation relating to the protection of Personal Data.

Novaselves Ltd Services is the Controller of your Personal Data for the purposes of the GDPR, and you can contact by writing to:

Novaselves Ltd Services
Suite GF1 Crafton House
Rosebery Business Park
Mentmore Way
Poringland
Norwich, Norfolk
NR14 7XP
England

Email: info@novaselves.co.uk

2. What data do we collect from you?

2.1 When visiting our Website, you may provide us with Personal Data, such as name, postcode, email address and mobile phone number, in several ways, including:

a) by registering as a registered user, in which case you would provide us your name, postcode, and email address;

b) by subscribing to receive updates from us;

c) by corresponding with us by email, in which case we may retain the content of your email together with your email address and our responses;

d) By subscribing to our online newsletter, in which case you would provide us with preferences and areas of interest;

e) by using our website.

2.1 When registering at our clinic:

All personal data must be processed fairly and lawfully, whether is it received directly from you or from a third party in relation to your care.

We will collect the following types of information from you or about you from a third party (provider organisation) engaged in the delivery of your care:

‘Personal data’ meaning any information relating to an individual that can be directly or indirectly identified from the data. This includes, but is not limited to, name, date of birth, address with postcode, telephone numbers and next of kin.

‘Sensitive data’ such as medical history including details of appointments and contact with you, medication, emergency appointments and admissions, clinical notes, treatments, results of investigations, supportive care arrangements, social care status, race, ethnic origin.

Your healthcare records contain information about your health and any treatment or care you have received previously from us at Novaselves Ltd Services, but may also contain records from any health care provider that we have referred you to or that you have volunteered to give us to keep on file (e.g. from an acute hospital, NHS GP surgery, community care provider, mental health care provider, walk-in centre, social services). These records will be in electronic format – we do not keep paper copies of medical data at this clinic.

We use a combination of technologies and working practices to ensure that we keep your information secure and confidential.

3. How we process Personal Data

3.1 Personal Data is processed strictly in accordance with GDPR and Schedule 2 of Data Protection Act. In most circumstances Personal Data is processed based on consent by the data subject to do so, however we may also process Personal Data:

a) where processing is necessary for a performance of contract to which the data subject is a party to or for the taking of steps to enter into such contract;

b) where processing is necessary for compliance with any legal obligation Novaselves Ltd Services is subject to;

c) where processing is necessary in order to protect the vital interest of the data subject;

d) where processing is necessary for the purposes of legitimate interests pursued by the data controller or by the third party or parties to whom the data are disclosed, except where the processing is unwarranted in any particular case by reason of prejudice to the rights and freedoms or legitimate interests of the data subject;

e) where processing is necessary for any other reason set out in Data Protection Act section 4(3) Schedule 2 and 3.

4. How we use your data

4.1 We will hold, use and disclose your Personal Data for legitimate business purposes only. We may use Personal Data:

a) to keep you up to date about important changes to our business;

b) to direct-market products and services;

d) to apply profiling technology analyzing our customers’ engagement with our direct marketing communications, activity and interests to send you content that is relevant to you;

e) to answer your queries;

g) to release data to regulatory or law enforcement agencies where we are required or permitted to do so.

5. How we share your data

5.1 We may share your data with third parties in following circumstances:

a) Any private hospital or clinics that you request us to refer to.

b) Your NHS GP Surgery if you request that we send them a copy of our records

c) Regulatory and law enforcement agencies: Should we receive a request from a regulatory body or law enforcement agency requesting disclosure of data collected and/or stored by us, where permitted by the GDPR and other application laws, we may disclose your Personal Data.

d) New business owners: Should Novaselves Ltd Services be acquired by a third party; we will share your Personal Data with the new owners of the company and their professional advisors.

6. How long do we hold your data?

We will only retain your Personal Data for as long as is necessary for the purpose(s) for which the data was collected. We will review the purpose for which the Personal Data is collected for to determine how long we will need to keep it, and securely delete your information when it is no longer needed for this purpose. Any information that goes out of date will be updated, achieved or securely deleted.

7. Your rights relating to your Personal Data

7.1 You have certain rights in relation to Personal Data we hold about you. Details of these rights and how to exercise them are set out below.

a) Right of Access. You have the right at any time to ask us for a copy of the Personal Data we hold of you, and to confirm the nature of such data and how it is used. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your Personal Data, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.

b) Right of Correction or Completion. Where data we hold about you is inaccurate, or is out of date, or incomplete, you have a right to have the data amended, updated and/or corrected.

c) Right of Erasure. In certain circumstances, you have the right to request the data we hold about you is erased. For example, where the data is no longer necessary for the purpose(s) for which it was collected or processed, or our processing of Personal Data is based on your consent, and there are no other legal grounds on which we may process the data.

d) Right to Object to or Restrict Processing. In certain circumstances, you have the right to object to our processing of your Personal Data. For example, you may restrict us from processing your Personal data for the duration of us verifying data held of you in situation where you have challenged the accuracy of such data.

 7.2 You can exercise any of the above rights, free of charge, by following the correct request procedure and contacting us through our contact address or email address set out above. Your identity will need to be verified before we can act on your request.

7.3 Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request.

8. Security measures to protect Personal Data

8.1 Novaselves Ltd Services has a management system and implements appropriate security measures to maintain integrity and security and prevent unauthorized access, loss, manipulation or leaks etc. of Personal Data. Furthermore, where the processing of Personal Data is subcontracted, we make efforts to protect such Personal Data by selecting subcontractors who handle Personal Data

appropriately and by prescribing the necessary measures to the subcontractor for the appropriate data management.

8.2 Your data is stored on secure servers in the UK. We use Cliniko to manage all of our patient data. Cliniko is one of the best patient management software, safe keeping millions of confidential client records every day. To know more about Cliniko security level go to: https://www.cliniko.com/security/

9. Consent

To the extent that we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time. You can do this by unsubscribing via the link provided in any direct marketing communication or contacting us at the address or email address set out above.

10. Cookies

10.1 Similar to other commercial websites, our Website uses “cookies” to collect data about how our Website is used. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies

10.2 Data gathered through cookies and web server logs may include the date and time of visits, the pages viewed, IP address (network location and computer internet address), time spent at our Website, and the websites visited just before and just after our Website.

10.3 Cookies allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Website and better serve our customers. Cookies do not allow us to gather any Personal Data about you and we do not generally store any Personal Data that you provided to us in your cookies.

10.4 We use ‘session’ cookies which enable you to carry data across pages of the Website and avoid having to re-enter data. Session cookies enable us to compile

statistics that help us to understand how the Website is being used and to improve its structure.

10.5 We also use ‘persistent’ cookies which remain in the cookies file of your browser for longer and help us to recognize you as a unique visitor to the Website, tailoring the content of certain areas of the Website to offer you content that match your preferred interests.

11. Cookies Policy

This website uses cookies.

We use cookies to ensure that we give you the best experience on our website. This includes cookies from third party social media websites if you visit a page which contains embedded content from social media. Such third-party cookies may track your use of the Novaselves Ltd Services website. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the

Novaselves Ltd Services website. However, you can change your cookie settings at any time. Read more >

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: https://novaselves.co.uk/

12. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing

your interaction with the embedded content if you have an account and are logged in to that website.

13. Changes to our Privacy Policy

We reserve the right to amend and/or to change this Privacy Policy at any time on our discretion. Changes will be notified to you by email, where we hold your email address.